Policies
- Wellness Service Policy
- Cancellation and No-Show Policy
- Service Refund Policy
- Cancellation of Recurring Services
- Certification Programs Refund Policies
- Certification Programs Make-Up Time
Wellness Service Policy
Illness. If you have a cough, fever, or other symptoms due to a possible contagious illness, please do not come in, and contact us to reschedule for no additional penalty.
Equipment. Please bring your own yoga mat, blankets, blocks, and straps as needed. Advanced Health Massage & Yoga provides yoga mats, blocks, and straps for convenience, but does not guarantee availability. Please clean any equipment after use.
Masks. If desired, request a mask for free. Your practitioner may wear a mask upon request.
Cancellation and No-Show Policy
We know schedules change, and we’re happy to work with you. At the same time, each massage and yoga session is reserved just for you, and last-minute cancellations make it difficult for other clients to book that time. To keep our schedule fair for everyone, we ask for the following.
24-Hour Cancellation Notice: Please provide at least 24 hours notice if you need to cancel or reschedule an appointment by phone, email, or through our online booking system. This gives us the opportunity to offer that time to another client.
Late Cancellations: Canceling with less than 24 hours notice. Late cancellations due to illness or emergency can be rescheduled for no fee. For all other late cancellations, you will incur a charge of half of your scheduled appointment rate.
No-Shows: A no-show means missing an appointment without any notice. No-shows will be charged the full cost of the missed service.
Cancellation Process: To change or cancel an appointment:
- Click the Canel button below or here
- Sign in using your email/phone if needed.
- Click on your Profile at the top-right
- Click “Appointments”
- Select the appointment you’d like to change or cancel
- Click “Cancel” or “Change”
Booking Confirmation: By scheduling an appointment with us, you agree to the terms of this policy, and a valid card on file will be required to hold your reservation.
Service Refund Policy
Services at Advanced Health Massage & Yoga are non-refundable and transferrable. This includes but is not limited to:
- Yoga Classes
- Yoga Class Cards
- Monthly Unlimited Yoga
- Massage Therapy
- Service Packages (massage, yoga, etc.)
- Yoga Therapy
- Private Yoga
- Workshops
- Certification Programs
You may transfer monies paid for unexpired services to other services and/or other persons. Contact us at info@ahmyoga.com if you wish to transfer monies paid.
Cancellation of Recurring Services
Monthly Unlimited Yoga. Please contact us at info@ahmyoga.com to cancel your monthly unlimited yoga plan. Your cancellation will be effectiveat the end of the next billing cycle when the email wasreceived.
Certification Programs Refund Policies
- 30 days written notice is required to un-enroll from a Certification Program
- The Program Deposit is non-refundable
- For students on a Payment Plan who wish to un-enroll, payment is due until 30 days after the date notice was given.
- For students who paid in full, the program is non-refundable, but transferrable.
- For students who paid in full and wish to un-enroll from a program, he/she may transfer remaining monies to other services and/or other persons. The transferable amount is computed starting 30 days after the date notice was given, minus the non-refundable program deposit.
Certification Programs Make-Up Time
- Please make every effort to attend program classes, this will greatly improve the experience for you, your fellow classmates, and the program instructors.
- Students in certification programs can make up missed time by:
- Attending the same course hours at Advanced Health Massage & Yoga when offerred in the future
- Home Study and practicum teaching hours as approved by the program director